Media & Information Technology

Customer Relationship Management (CRM)
September 16, 2019

Head – IT Operations

Job Location : Mumbai, India

Job Describation :

  • 15+ Years of Experience in Infrastructure & Datacentre Management and Operations in a large enterprise setup with 24×7 operations outlook
  • Assist in right technology selection for strategic initiatives, Infrastructure evaluation & procurement, vendor
  • evaluation, technology budget forecasting, IT service delivery in cooperation with Enterprise Architecture
  • Manage 24×7 Datacentre Operations: 02 Co-located Datacentres, serving Pan India locations and primarily
  • across sixteen business locations, operations of business applications like CCI EWF, PPI, CMS, Private Cloud,
  • E-paper Operations, Management & uptime of SAP landscape to serve users across 18+ group companies.
  • Enhancing Productivity/User Experience by introduction new tools or process changes in Service Assurance
  • & Operations Ensure service assurance for business impact services from IT operational systems
  • Setting up of Operations across Business Apps specific Infrastructure, Collaboration tools, SAP
  • Administration & EPaper Operations to deliver 99.5% uptimes.
  • Managing the Information Security related projects roll-out, ISO certification and operational activity in close
  • cooperation with CISO
  • Defining and following best practices guidelines in Datacentres and Server Rooms in safety and fire
  • prevention related compliances
  • Standards SoPs establishment and adherence for Central Operations that provides high standards of Service
  • Assurance 24×7 for business conducts across BCCL
  • Delivery of Projects in the stipulated timelines as per business requirement – Leading Digital Transformation
  • Initiatives Private Cloud, SAP HANA, EPaper Print Digital Print Initiative
  • Close collaboration with cross department collaboration to be maintained including Enterprise Architecture, Business Engagement, PMO and User Experience teams.
  • Managing the partner vendor landscape involved in central IT operations.