Media & Information Technology

Head – IT Operations

Job Location : Mumbai, India

Job Describation :

• 15+ Years of Experience in Infrastructure & Datacentre Management and Operations in a large enterprise setup with 24×7 operations outlook
• Assist in right technology selection for strategic initiatives, Infrastructure evaluation & procurement, vendor
• evaluation, technology budget forecasting, IT service delivery in cooperation with Enterprise Architecture
• Manage 24×7 Datacentre Operations: 02 Co-located Datacentres, serving Pan India locations and primarily
• across sixteen business locations, operations of business applications like CCI EWF, PPI, CMS, Private Cloud,
• E-paper Operations, Management & uptime of SAP landscape to serve users across 18+ group companies.
• Enhancing Productivity/User Experience by introduction new tools or process changes in Service Assurance
• & Operations Ensure service assurance for business impact services from IT operational systems
• Setting up of Operations across Business Apps specific Infrastructure, Collaboration tools, SAP
• Administration & EPaper Operations to deliver 99.5% uptimes.
• Managing the Information Security related projects roll-out, ISO certification and operational activity in close
• cooperation with CISO
• Defining and following best practices guidelines in Datacentres and Server Rooms in safety and fire
• prevention related compliances
• Standards SoPs establishment and adherence for Central Operations that provides high standards of Service
• Assurance 24×7 for business conducts across BCCL
• Delivery of Projects in the stipulated timelines as per business requirement – Leading Digital Transformation
• Initiatives Private Cloud, SAP HANA, EPaper Print Digital Print Initiative
• Close collaboration with cross department collaboration to be maintained including Enterprise Architecture, Business Engagement, PMO and User Experience teams.
• Managing the partner vendor landscape involved in central IT operations.